Terms of sales


1- General conditions

The customer certifies having read, understood and agreed while placing his order, our terms and conditions conditions below on this pag.

The present general conditions of the sale regulate the contract between asianaturalsecrets.com and its customer, both of them accepting them without reserve. Those general conditions of sale will prevail over all other conditions appearing in any other document, except preliminary, express and written exemption.

The products pictures illustrating the products do not enter the contractual field. If errors are introduced there, in no case, the responsibility of asianaturalsecrets.com can not be committed. Most of the products on offer are in stock and it is our responsiblity to manage stocks.

The products remain the property of the site until the complete collection of the order by asianaturalsecrets.com. However, after customer ordered, the risks of the goods delivered are transferred to the customer.

Acceptance of conditions: During the validation of order by the buyer, the latter certifies having read, understood and accepted the general conditions of sale and accepts them without reservation or future complaints. The information collected by asianaturalsecrets.com during the validation of order is the only valid data in case of dispute between your company and its customer.

Price: The price includes the goods ordered, packing, and shipping costs. The price does not include any customs fees, asianaturalsecrets.com reserves the right to change prices at any time but the invoice price will be the one prevailing at the time of order registration.

2- Orders

While placing an order, the customer must first identify himself. To this end, he will fill out, according to the instructions provided to him, a form at his disposal where he will include the required information for his identification and in particular his surname, first name, telephone number, email address (email), address of billing and delivery. Further information may be requested later to ensure the quality and security of the transaction.

Automatic registration systems are considered as proof of the nature, content and date of the order. asianaturalsecrets.com confirms the acceptance of its order to the customer to the email address that it has communicated. The sale will be concluded only after the confirmation of the order.

asianaturalsecrets.com reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order or any customer who doesn't respect those terms and conditions.

The information given by the buyer when placing an order is binding on the latter: in the event of an error in the addressee’s address, the seller can not be held responsible for the impossibility in which it could be delivered. the product. Please check carefully the information your provide for the delivery.

3- Refund

When the customer wishes a refund of his order rather than a forwarding, we deduct again the shipping, handling and administrative costs paid at the time of forwarding. The refund, once the amount of the delivery communicated to the customer and deducted, is made within 24 hours.

4- customs

Any customs taxes on the products purchased on are the responsibility of the buyer.

5- Price of products

The price indicated in the final invoice confirmation is the definitive price, it is the price of the product including all taxes related.

This price includes the price of the products, the costs of handling, packaging and conservation of the products, transportation costs and commissioning. Tracking of products may apply.

10- Payment

The price invoiced to the customer is the price indicated on the order confirmation sent by asianaturalsecrets.com to the latter.

The price of the products is payable in cash on the day of the actual order.

Payment is made by credit card bearing the initials CB, VISA, MASTERCARD or AMERICAN EXPRESS.

Online PAYPAL allows you to pay via their servers in a secure environment.

Your credit card number is therefore sent to the PAYPAL servers, your payment is made directly to PAYPAL in a secure environment without going through the server of gettigerbalm.com, guarantee all the more important that your credit card numbers are known only to our banking partner PAYPAL.

The order validated by the customer will be considered effective only when the bank payment centers concerned have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by email. In addition, asianaturalsecrets.com reserves the right to refuse any order from a customer with whom there is a dispute.

6- disputes

This contract is submitted to the Commercial and Civil Code of Thailand.

asianaturalsecrets.com can not be held responsible for damage of any kind, whether tangible or intangible, which could result from a malfunction or misuse of the products marketed.

The same is valid for any modifications of the products resulting from the manufacturers. In case of difficulties in the application of this contract, the buyer has the possibility, before any action in court, to seek an amicable solution including with the help of: a professional association of the branch, an association of consumers or any other counsel of his choice. It is recalled that the search for the amicable solution does not interrupt the “short time” of the legal guarantee, nor the duration of the contractual guarantee.

It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors its financial commitments to the seller.

The complaints or disputes will always be received with attentive benevolence, the good faith being always presumed in the one who takes the trouble to expose his situations. In case of dispute, the customer will first contact the company to obtain an amicable solution. Otherwise the customer will have the choice to enter the civil jurisdiction he wishes.

12- Product refund policies

If your order is incomplete or non-compliant, you must notify us within 30 days after validation of your payment. We will offer either a refund or a reshipment of missing products.

You can send us back your order within 14 days after receiving your package. We will not ask for any justification, and will refund the amount within 14 days of receiving your return. The shipping costs to return the order are your responsibility.

In addition, you have 180 days from the date of payment to report a dispute on the Paypal platform. If we do not find amicable solutions, you can turn the dispute into a claim within 20 days. By opening a claim, you ask Paypal to review the file and verify your eligibility for a refund.

7- Guarantee

In any case, you can not be held responsible for non-compliance with the regulations and laws in force in the country of reception, the responsibility of asianaturalsecrets.com is systematically limited to the value of the product in question, value to its date of sale and this without recourse to the brand or the company producing the product.

Contact customer service by email: contact@asianaturalsecrets.com.

8- Copyright

The content of this site, texts, photos, illustrations is the exclusive property of asianaturalsecrets.com. Any reproduction, even partial, assembly, publication is prohibited without prior authorization.

9- Privacy policy

Legal information

The information of the personal information collected for the purposes of the distance selling is obligatory, this information being essential for the treatment and the routing of the orders, the establishment of the invoices and guarantee contracts. The lack of information leads to the non-validation of the order. In accordance with the law “Informatique et Libertés” in France, the processing of personal information relating to customers has been declared to the Official Information Commission (OIC).

The customer has a right to access, modify, rectify and delete his personal datas at any times, which he can exercise with asianaturalsecrets.com by just contacting us and requesting such demand.

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