When an order is confirmed, asianturalsecrets.com initiates the delivery process. Products purchased on the site will be delivered to the address specified by the customer during the ordering process. Please note that the average delivery time is 8 to 20 working days. That this is an approximation, we are responsible for preparation and shipment delay and can’t be held responsible for any delays due to your local post office, in these circumstances your post office is responsible as they are actually managing this process.

We deliver from Thailand, Thailand post will operate the first part of the delivery, then your local post will care about the second part of the process once your order reached your national area. That is why your order can be tracked by Thailand post website when it is in the first part and after that, it can be tracked by your local post website (if your post provides this service) and only if you choose the tracking number option.

Orders will be prepared and sent from Monday to Saturday at the address you have specified while placing your order. In case of absence, a notice will be placed in your mailbox by your local post employee. At this time you can go to pick up your parcel at the nearest post office or in some case you may arrange another delivery. Do not hesitate to contact your post office for further information as post office rules may vary according to your country regulations.

asianaturalsecrets.com is responsible for the proper performance of the contractual obligations towards the customer, and resulting from the contract concluded on the site. However, asianaturalsecrets.com can exonerate itself from all or part of its responsibility by proving that the non-performance or the bad execution of the contract is attributable, either to the customer, or to the unpredictable and insurmountable fact of a third party to the contract, or to a case of force majeure as defined by the French case law in force, disruption or general strike, total or partial, including the postal services and means of transport and/or communication, flood, storm, fire, war, riots accidents and the impossibility of being supplied. The goods always travel at the risk of the recipient.

Similarly, the responsibility of asianaturalsecrets.com can not be retained in case of a problem with the carrier (deterioration or loss of the package). In that case, we will file a claim, and an arrangement may be found once post a reply to the request and depending on their reply.

Again, the responsibility of asianaturalsecrets.com can not be held in case of breach of contract due to out of stock or unavailability of the product. Only asianaturalsecrets.com have the right to manage product stock. And, the responsibility of asianaturalsecrets.com can not be held liable for any inconvenience or damage inherent to the use of the products sold in the website but also of the use of the Internet itself, including a break in service, external intrusion, the presence of computer viruses.

2- Returns

In exceptional cases, your package can be returned to our company.

-Not living at the address indicated
-Package is unclaimed
-Wrong direction
-Adress denied or redirected
-Incomplete address
Are also included in the returns of parcels, the reforwarding of orders by our customers.

When asianaturalsecrets.com is not responsible for the carrier, the following conditions will apply for return packages:

For each of the cases listed above, or for any other reason causing a return of the parcel to our company, asianaturalsecrets.com can under no pretext assume the shipping costs of the forwarding of your order. Also in the case of a return, administrative, handling, and shipping costs will be at the charge of the customer.

3- Shipping of returns orders

In the case, a customer requests a forwarding, a payment of the carriage costs will be required to access this demand. Refusing to pay the return costs will not be able to benefit from a forwarding. As soon as we receive the payment, the order is returned within 24 hours.

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